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Trainee - MUSE Concierge agent

Job Summary:

MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group.

The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight our members.

Job Responsibilities:
  • Answering inbound queries via Phone, Email, Live Chats and WhatsApp for Business in professionally manners.
  • Assisting Outbound, Clienteling, Home-Sales initiatives when assigned.
  • Providing and researching required information using available resources.
  • Investigating and solving customer service queries when being escalated.
  • Understanding internal process and applying it day-to-day operation.
  • Identifying and escalating priority issues when required.
  • Ensuring tickets are closed within SLA with correct categorization.
  • Managing relationship in-person or via communication with VIP and ELITE customers.
  • Following up on queries when required.
  • Recording details of comments, inquiries, complaints and action taken.
  • Preparing Weekly Report analysis on Call Center Calls and Live Chat
Your Profile:
  • Good computer skills.
  • Good multi-tasking skills.
  • Flexible working during the weekend.
  • Fluent in English and Arabic are a must.
  • Approachable attitude, agile and can-do attitude to create and be part a new department.
  • Proactive, committed and capable of taking lead.
  • Excellent phone etiquette, verbal and written communication skills.
  • Previous experiences with Call Center is a plus.
  • Preferably male candidate.
Competencies


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