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Store Director - Dolce & Gabbana Flagship

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

What we are looking for: Store Director - Dolce & Gabbana Flagship

As a Store Director, you will be responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. You will also be responsible for establishing a bridge between back-office and the store under their supervision. The Store Director is mandated to conduct continuous audits and implement corrective solutions and actions.

What you will do:

1.    Organizational:

    Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

2.    Operational:

    Provide subject matter expertise in the field
    Supervise the day-to-day operations of team members to ensure that work processes are implemented as designed and in compliance with established standards and procedures

Guest Experience Focus:

    Train and coach shop floor employees in customer service excellence and verify training are provided
    Ensure that customer service is executed in store as per Group’s guidelines

Customer Loyalty:

    Put in place a plan of contacts of customers for the store, review them with Area Manager during visits and ensure execution

Gross Margin Achievement:

    Ensure monthly execution of top line and gross margin targets & individual contribution
    Provide insights to Area Manager to prepare his monthly detailed feedback on store top line achievements

Budget Management:

    Help Area Manager preparing her/his reports to RSM on top line assumptions 
    Provide relevant qualitative feedbacks to Area Manager to prepare her/his report on store top line budget to RSM (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)

Product Coaching:

    Ensure in-store product training for sales executives
    Coach sales executives on products and ensure alignment with instructions from Area Managers and Back-office

Store Operations:

    Ensure adequate staffing of stores at all time 
    Perform roster and ensure that stores have adequate number of staff at all time
    Escalate immediately issues of staffing to Area Manager, especially through daily SORT

Sales Operations:

    Prepare monthly action plan
    Ensure Sales team is motivated
    Ensure sales targets are achieved; set milestones if necessary

Back-store Operations:

    Monitor proper execution of non-sales related transactions in POS / SIMS systems
    Monitor that POS opening/closing is always properly performed

3.    Team Management:

    Inspire the team and provide continuous guidance and mentorship in order to create a performance-driven culture
    Drive the process of effective manpower planning, recruitment, training and development and ensure high level of employee engagement and motivation in the workplace

What you need to succeed in this role:

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. More specifically, we would like to hear from you if you can say yes to the below…

 

Minimum of 6 years experience in Luxury Fashion and 3 years managing a team and store

Strong business acumen and knowledge of e-commerce

Understanding of the luxury retail market, including trends and directions

Customer Experience Management and influencing skills

Passionate about people with the ability to lead a team and drive their performance and development

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
 

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

 

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

 

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.