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Spa Therapist - Elemis

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

About Elemis:

ELEMIS is the #1 Luxury British Skincare Brand.

Encompassing the most POWERFUL biological actives available from both ‘above and below’ the earth’s surface, ELEMIS’ meticulous attention to detail, pioneering formulas and remarkably transformative RESULTS are what truly sets our skincare apart.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility

 

What we are looking for:


Our Spa Therapist/Sales Executive will act as the Brand Ambassador in the Department Store of scope; will be mainly responsible for attracting new clients, maintaining the relationship with existing clients and ensuring sales targets are achieved. You’ll have to conduct beauty treatments in the beauty room

 

What you’ll do:

  

  • Act as the Brand Ambassador in Department Stores
  • Work closely with the related Brand and adhere to Brand guidelines
  • Manage the execution of special brand events in Department Stores
  • Support the back-office team on new product launches
  • Attend product training sessions with the brand trainer
  • Ensure cleanliness and high standards of the treatment areas
  • Generate weekly reports and updates on sales, client feedback and preferences
  • Keep up to date with new releases/ competitor activities within the Department Store
  • Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers
  • Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs

 

Guest Experience Focus:

 

  • Approach guests in Department Stores and offer spa treatments; offer complimentary hand treatment to attract traffic to spa area
  • Build and maintain customer relationships in order to build strong loyalty
  • Evaluate the client's physical attributes, preferred style, and personality to easily provide the most suitable choices
  • Deal with all customer complaints received to the back office
  • Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience

 

Sales Focus:

 

  • Utilize complimentary sessions to sell or upsell to clients
  • Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends

 

Customer Data Base:

 

  • Build client data base and drive the relationship with clients using mail, e-mail, telephone and face-to-face communications
  • Communicate with clients as a professional advisor

 

Your Profile:

 

  • NVQ Level-3 Certified or equivalent certification required
  • Previous experience in a retail/spa environment
  • 2+ years of experience

 

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

 

What we can offer you

  • We will help shape your journey with us through enriching experiences, learning and development opportunities
  • Exposure to different assignments within your role or through internal mobility
  • We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow

 

Amazing benefits

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes retail academy training, employee discount card for yourself and your spouse, health care, life insurance, child education contribution & exclusive employee discounts.

 


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