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Shop Supervisor - Lacoste

Job Description


Job Title                

Shop Supervisor




Beauty - Fashion - Gifts




Shop / Store

Reporting To


Responsible For




Job Summary

The Shop Supervisor is responsible to assist the Shop /Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility



Main Responsibilities


  • Sales Achievement
  • Achieve the sales target allocated to the store
  • Participate with the sales executive team in generating sales through high selling techniques.

  _____  %

  • Guest Experience
  • Build and maintain guest experience standards in order to build strong loyalty
  • Ensure consistency in customer service delivered and handle all complaints.

  _____  %

  • Stock Management
  • Enter all received goods in Baan inventory and ensure proper record of all stock movements
  • Order and replenish all goods to avoid any out of stock situation
  • Assist the Shop Manager in preparing for the inventory.

  _____  %

  • Merchandising
  • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
  • Implement all merchandising as per the brand’s visual merchandising guidelines
  • Conduct daily walkthroughs to check presentation standards.

  _____  %

  • Man Management
  • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
    • Second the Shop Manager in defining areas of responsibility for each sales team member
    • Manage, engage and guide the team reporting to him/her.

  _____  %



Ideal Profile



University Degree or Certificate

Previous Experience

Minimum 2 years in a supervisory position

Linguistic Skills


Excellent         n  Good                 Fair               Preferable            Not Required


Excellent           Good                 Fair              n Preferable            Not Required


Excellent           Good                 Fair              n Preferable            Not Required















Retail Technical Competencies


Core Competency


Supporting Skills

Level of Expectation

1.  Retail Affinity & Understanding

Demonstrates a passion and understanding of retail across markets, channels and brands through the discovery and development of insights

  • Appropriate use of Retail Operating Model Knowledge
  • Brand, Category, Channel (e-commerce), Market and Competitive Insight
  • Right Store and Perfect Store Principles


2.  Business & Commercial Acumen

Demonstrates a real understanding of best in class business practices, is able to create and develop sustainable own concepts, efficiently manage franchises, and maximise return on investment

  • Proficiency in key retail financial levers
  • Proficiency in Supply Chain Dynamics
  • Negotiation Skills
  • Selling Skills


3. Operational Excellence


Implements business plans hands on, with efficiency and agility, strong financial control, and seamless execution, resulting in consistent healthy business growth

  • Retail Planning Skills
  • Executing Key Business Operations
  • Managing Performance
  • Managing People


4.  Foresight & Creativity

Thinks and acts ahead, demonstrating the ability to unlock opportunities that build and share an ambitious future

  • Identification of the future state and articulation of the big picture
  • Introduction of new ideas and ways of thinking
  • Responsibility and risk calculation in order to achieve the relevant Group vision


5.  Superior Guest Experience

Applies compelling shopper insights and knowledge to create a superior end to end shopper experience which generates goodwill and long term customer relationships resulting in Company growth and market leadership

  • Accuracy of guest profiling
  • Command of critical customer service drivers to ensure high standards
  • Delivery of unique and rewarding customer experiences


6.  Organisational Adaptability

Ability to evolve with the steps of evolution and culture within the organisation, and to engage with and align internal and external stakeholders effectively

  • Ability to secure company wide buy in and commitment for ideas
  • Connects and communicates effectively inside and out
  • Effective internal communication
  • Ability to switch between strategic and “hands on” approach



Behavioural Competencies



and Attitude

Always stay positive, even under difficult circumstances. Build rapport with customers and colleagues


Show team leadership qualities.  Always willing to help others to achieve the team's goals


Always stay punctual. Can always be relied upon to deliver what was promised. Anticipates others' needs and over-delivers


Job Segment: Housekeeping, Merchandising, Hospitality, Retail

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