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Shop Supervisor - L'Occitane

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years


As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.


Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.


What we are looking for: Shop Supervisor – L'Occitane


What you’ll do:


  • Achieve the sales target allocated to the store
  • Participate with the sales executive team in generating sales through high selling techniques
  • Build and maintain guest experience standards in order to build strong loyalty
  • Ensure consistency in customer service delivered and handle all complaints
  • Enter all received goods in the inventory and ensure proper record of all stock movements
  • Order and replenish all goods to avoid any out of stock situation
  • Prepare for the inventory
  • Maintain high standards of Visual Merchandising, housekeeping guidelines
  • Conduct daily walkthroughs to check presentation standards
  • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
  • Define areas of responsibility for each sales team member
  • Manage, engage and guide the team.


What are we looking for?


  • Experience in Luxury Retail, ideally from a Beauty Background with a Skincare focus.
  • Previous success record in managing day-to-day operations in a Shop.
  • Punctuality, precision and adaptability
  • Excellent spoken and written English. Arabic is also highly valued.
  • Business acumen and commercial awareness regarding the UAE Retail Market.


We can offer you:


  • Chance to embrace a challenging job
  • Excellent career development opportunities
  • Opportunity to work with the world’s most successful luxury brands
  • Discount at all participating Chalhoub partner brands

Job Segment: Housekeeping, Merchandising, Retail Sales, Hospitality, Retail

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