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Sales Supervisor

Job Summary :
The Sales Supervisor is responsible for establishing customer relationships through personalized services, achieving sales targets / receivables, managing stock. He/ she is also responsible to build, train, supervise and motivate a team of front-liners.

Main Responsibilities :
Customer Focus
- Build and maintain customer relationships in order to build strong loyalty
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
- Address customers' queries about products, prices, availability, product uses, and services
- Negotiate prices and terms of sales and service agreements
- Identify prospective customers by using business directories and customer data base, following leads from existing clients, and attending trade shows and conferences
- Introduce the company’s profile and communicate the selection of products available
- Provide market feedback to the Sales Manager regarding movement of goods / brands.
Sales Focus
- Monitor sales activities to ensure that the sales targets are met
- Supervise the sales process by following up on orders, deliveries (and collections)
- Ensure that payment and collection of receivables is done in a timely and diplomatic fashion
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Coordinate with the Marketing Manager on the budget requirements and limits
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Stock Replenishment
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
- Oversee the ordering and replenishment of all goods to avoid running out of stock and process orders if necessary
- Maintain a running inventory.
Merchandising
- Ensure merchandising guidelines have been met for all brands
- Implementing on the field launches / animations in line with Brand Managers.
Man Management
- Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
- Supervise assigned personnel (e.g. screening, interviewing, recommending, training, evaluating, etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved
- Oversee workload of department for the purpose of maximizing the efficiency of the work force and meeting operational requirements
- Ensure proper induction of new employees
- Responsible for conducting periodic performance appraisal to all assigned staff, and for growth, development, engagement and motivation, coaching and guiding of the department’s employees.
- Monitor front-liners attendance, leave and vacations
- Commission calculation and timely submission to H.R.

Previous Experience :
4-5 years in Sales / Customer service


Job Segment: Merchandising, Sales, Retail

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