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Podiatrist - Sole Lounge

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

What we are looking for: Podiatrist - Sole Lounge

You will be responsible for overseeing the team of nail technicians to ensure they achieve the sales target and delivers exceptional Guest Experience; and ensure implementation of the company’s policies and procedures.

 

 

What you’ll do:

Guest Experience Focus: 

  • Provide exceptional Guest Experience as per the retail guidelines
  • Adhere to the Moments of Truth guidelines
  • Inspire the nail technicians with a strong passion and expertise
  • Make Guest feel unique during every interaction and service
  • Ensure mystery shopping results are consistently positive & exceed expectations
  • Ensure that the spa is manned at all times & that all the guests are attended to

 

Sales Focus: 

  • Ensure department KPIs are met as per target
  • Participate with the spa team in generating sales through high selling techniques, upselling of the products
  • Coach spa team on product knowledge & selling skills
  • Provide qualitative feedback about missed sales opportunities and the previous week’s trade to the managers to take appropriate action

 

Inventory Management: 

  • Manage stock variance in stores
  • Participate in cycle counting criteria based on concerns or recurring issues in stores
  • Perform spot checks on items based on SORT results

 

Visual Merchandising: 

  • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
  • Implement all merchandising as per the Brand’s visual merchandising guidelines
  • Conduct daily walkthroughs to check presentation standards
  • Participate in relevant projects and community activities as and when needed
  • Assign individual objectives for employee performance management purposes
  • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner 
  • Implement activities under close supervision
  • Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

 

 

What you need to succeed in this role:

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content.

More specifically, we would love to hear from you if you can say yes to the below....

 

  • 2+ years of relevant experience 
  • University degree in Podiatry/ Full HPC registration
  • Excellent customer focus and attention to detail
  • Solid understand and knowledge of the brand

 

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
 

What we can we offer

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

 

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

 

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

 


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