Share this Job

Technical Business Analyst- Omnichannel

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years


As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

As a Technical Omnichannel Business Analyst you will be responsible for establishing and designing future omnichannel business processes. You will have great analytical skills and will carefully build alignment and agreement between different teams to establish new practices. You will create and maintain a library of business process and will be responsible for translating and communicating the processes to all relevant stakeholders. You will be able to effectively communicate with technical as well as business teams.

In addition to this, you will possess very strong senior stakeholder management skills and will be able to manage through conflict and pressure.


Updated needs for the role: 


  • BA with a technical background or a solution architect.

  • Experience in designing and developing system integrations

  • Experience in developing API-driven technology (mobile apps, websites, etc)

  • Experience in software product testing execution

  • Experience with Order Management systems and processes 

  • Experience in Retail domain is a must


What you'll be doing:

  • Understand existing business processes
  • Identify impacts on existing processes and resolve inefficiencies
  • Recommend improvements
  • Act as Product Owner for Omni-channel solutions
  • Create and document business processes using Process Engineering tools
  • Measure and report on business process performance
  • Communicate and build alignment between all stakeholders
  • Define use cases and test scenarios for Omni-Channel software solutions
  • Execute testing activities and communicate issues, risks and defects


Ideal Skill set:

  • Tools: MS Project, MS Office, Jira, Slack, LucidCharts or similar.
  • Business Process Design & Engineering
  • Business Process Analysis
  • Reporting and Analytics
  • Omni-channel Retail Fulfilment Operations
  • Software Testing
  • Project Management (nice to have)
  • Agile/SCRUM


We especially would like to hear from you if you have:

  • University degree in computer science, business management or related fields
  • 5+ years of relevant work experience in Retail, Wholesale or Distribution of consumer goods
  • Experience in Business Process Design as a Process Owner or Consultant
  • Critical thinking and analytical skills
  • Ideas - Excited to draw findings from figures
  • Experience in managing stakeholders
  • Hands-on experience with eCommerce, fulfillment or other operational systems
  • Good interpersonal and communication skills
  • Proactive, responsible, and attention to detail
  • Fluency in written and spoken English


Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.


Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.