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Mobile Product Owner - Level

Who we are: The Concept

Level Shoes is a globally recognized retail concept and destination located in the heart of Dubai Mall and dedicated to the world of designer footwear and accessories.


The 96,000 square- foot store offers a wide range of unique services; from personal shopping, spa experiences, dedicated concierge service to regional online shopping.


The curated space is divided into 30 designer boutiques and 5 multibrand areas each designed with its own bespoke personality: Women’s Designer, Contemporary, Men’ s Designer, Trends and Kids.


Here, in the heart of Dubai, Level Shoes is a retail experience unlike any other, offering over 250 international designer brands of which more than 100 are exclusive to Level.


Our Omnichannel Vision

We believe the future of luxury fashion retail will be defined by the reinvention of our consumer experience, through online and offline integrations. Our ambition is to merge the excitement of the physical experience with the convenience of a digital world in order to create a magical experience for our customers.


The role

Level Shoes, part of Chalhoub Group is looking for a Mobile Product Owner to join its newly formed Technology team based in Dubai, UAE. Reporting directly to the Senior Product Manager.


Our Mobile Product Owner will require in-depth product knowledge and an understanding of workflow and feature relationship.


This role will be responsible for responsible for defining and delivering key product features and improvements for the brand to ensure its’ mobile app deliver best in class capabilities that allow customers to access and manage the widest possible range of services.


You will be based in the Level Technology team and will be expected to operate independently in the development, deployment and management of the initiatives within your remit. You will be passionate around delivering mobile apps and have managed the product lifecycle from ideation, prototyping, design, development, testing and implementation and then further enhancements based on data.




  • Work with stakeholder in order to understand requirements
  • Meet frequently with product lead, data, engineering and business stakeholders to develop a deep understanding of their business processes and needs
  • Run focus groups and discovery calls with users to understand their perspective and begin to test their initial hypotheses. Also understand markets and competition in depth
  • Working with the product lead on backlog priorities are maintained to enable a smooth agile development process and minimize blocker
  • Coordinate the day-to-day prioritization with the development team and stakeholders to push forward the most important features in the simplest version
  • Attend all Agile ceremonies and act as the SME in relation to requirements
  • Drive product backlog, write user stories / Acceptance Criteria and conduct grooming sessions with your team
  • Challenge the status quo of the current solutions and drive resolution through collaboration, influence and innovation
  • Define key business and product success metrics, tracking them, and improving upon them in order to form data-driven opinions
  • Manage the roll-out and implementation, making sure that the developed technology has the impact desired
  • Write release documentation & train cross functional teams on new product enablement
  • Manage expectations of users and stakeholders, as well as communicating with your customers to guarantee that solutions are fit-for-purpose


Your Profile:


  • A minimum of 4 years of relevant product management experience. Experience launching successful products and features, preferably on multiple platforms, is a big plus. Previous eCommerce experience is also a big plus
  • You have strong analytical and numerical skills
  • Experience in delivery of native apps
  • You have experience working within an agile and dynamic environment and with cross functional teams
  • You are technical enough to ask engineers good questions about architecture and product decisions alike
  • Strong Technical, architectural understanding of Web and Mobile app products
  • You have excellent communication and presentation skills
  • You have the ability to build consensus and negotiate resolutions
  • You have experience running A/B tests and leading optimization efforts
  • Shopify, Magento, Salesforce CRM & Marketing experience is a plus
  • You take ownership of your work and continuously strive for improvement



Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

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