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Make up Specialist - HourGlass

Job Description
Job Title: Make-up Specialist
Job Family: Retail & Wholesale
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity,
Empathy and Flexibility
Job Summary:
The job holder of this position is responsible for achieving optimum sales and targets by ensuring a high level of Guest Experience
and professional standards. In addition to providing make up guidelines/demonstrations to the customers and guiding them
through right make up combinations the Make-up Specialist also assists in fashion shows, in Make-up presentations and
promotions, trains the Beauty Consultants with new styles, mixing of colours and make up application techniques.
Key Areas of focus:
Key Responsibilities:
1. Organizational:
 Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a
controlled and consistent manner
2. Operational:
 Implement activities under close supervision
 Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a
manner
Guest Experience Focus:
 Build and maintain guest experience standards in order to build strong loyalty
 Address customers' queries about products, prices, availability, product uses, and services
 Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or
surpassing customers’ expectations
Make-up
Specialist
Guest
Experience
Stock
Replenishment
Make-up
Advisory
Sales
Administration
Product
Knowledge

Advise customers on product ranges best suited to their needs
 Demonstrate usage and benefits of various brands and products
Sales Focus:
 Generate sales, while achieving line and sales targets, using make up knowledge
 Push make up sales during events, promotions and launches
 Sell-out target tracking at store level
 Generate daily sales reports
 Participate in achieving incentives
 Post launch sales tracking at store level
 Ensure monthly make-up sessions are reached
 Ensure merchandising levels in the store are met as per the brand guidelines
Stock Replenishment:
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 Report stock shortages using the stock order form
 Ensure stock receipt as per set procedures
Consultation and Demonstrations:
 Advise customers on the most appropriate range of products to use
 Demonstrate usage of various make up products
 Recommend appropriate products to suit the skin type identified
 Assist and guide customers in make-up application
Reporting:
 Generate market reports (competitor activities, overall sales figures) to provide input for Sales Supervisors/ Sales
Managers
 Participate in relevant projects and community activities as and when needed
Your Profile:
Competencies:
Leadership Level
Prioritizing for Results & Operational Excellence Foundation
Behavioral Level
Collaborating for Efficiency Foundation
Drive, Entrepreneurship and Adaptability Foundation
Communicating Effectively Foundation
Developing and Managing Self-Awareness Foundation
Core Functional Level

Guest Experience Focus Intermediate
Hybrid Understanding Intermediate
Influencing & Negotiating Foundation
Business & Financial Acumen Foundation
Distribution-Specific Functional Competencies Level
Customer/ Retailer Management Foundation
Distribution Operations Foundation


Job Segment: Merchandising, Retail Sales, Retail

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