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Make up Specialist - Carolina Herrera - Kuwait

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

What we are looking for:

 

 

What you will do:

  • Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Implement activities under close supervision
  • Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
  • Build and maintain guest experience standards in order to build strong loyalty
  • Address customers' queries about products, prices, availability, product uses, and services
  • Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations Make-up Specialist Guest Experience Stock Replenishment Make-up Advisory Sales Administration Product Knowledge Customer Service
  • Advise customers on product ranges best suited to their needs
  • Demonstrate usage and benefits of various brands and products
  • Generate sales, while achieving line and sales targets, using make up knowledge
  • Push make up sales during events, promotions and launches
  • Sell-out target tracking at store level
  • Generate daily sales reports
  • Participate in achieving incentives
  • Post launch sales tracking at store level
  • Ensure monthly make-up sessions are reached
  • Ensure merchandising levels in the store are met as per the brand guidelines
  • Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
  • Report stock shortages using the stock order form
  • Ensure stock receipt as per set procedures
  • Advise customers on the most appropriate range of products to use
  • Demonstrate usage of various make up products
  • Recommend appropriate products to suit the skin type identified
  • Assist and guide customers in make-up application

 

What you need to succeed in this role:

  • High School Degree / Certification in Skin Care Knowledge
  • A minimum of 4 years of relevant experience with at least 2 years in a similar role

 

 

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance.

 

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

 

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. If you are changing countries to join us, we will provide you with relocation allowance and help you settle into accommodation during the first few months.

 


Job Segment: Merchandising, Retail Sales, Retail