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Lead IT Business Analyst - Omnichannel Retail

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years


As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.


The Lead IT Business Analyst is responsible for enabling, guiding and defining processes in the Business Analysis domain, with special focus on Technology initiatives.


You will lead a team of internal and external Business Analysts and work collaboratively with Business Analysts, Developers, Consultants, IT Business Relationship Managers/IT Business Partners and the Business. You will participate in software selections, vendor selections, initiate and drive POC’s and Business cases, and will be responsible for project assessments. You have proven experience delivering projects in the following areas:

  • OmniChannel Retail
  • Supply Chain
  • Logistics


What you'll be doing:

Lead the Business Analysis team:

  • Facilitate the institution of the team structure and roles, hiring and on-boarding Business Analysts and ensuring resource fit and talent allocation.
  • Manage employee & team performance by defining objectives and performance KPIs and conducting performance reviews.
  • Monitor demand and solution requests and project progress.
  • Manage escalations related to Business Analysis.
  • Institute standards for Business Analysis, embracing methodologies, KPIs, requirements and tools.
  • Ensure Business Analysts are effectively certified and/or trained.


Provide Business Analysis functional expertise:

  • Contribute in planning and maturing company-wide IT strategies.
  • Engage with key Business and IT stakeholders to categorize changing business priorities and requirements and establish new processes and technology to boost the Business Analysis service contribution.
  • Lead the promotion of cost & benefit analysis, feasibility studies, business case development and risk assessments for the Technology projects.


Business Analysis and System Design:

  • Lead the functional stream – OmniChannel Retail, Supply Chain & Logisitics
  • Translate the business requirements into project specifications.
  • Interact with business leads to gather requirements - collaborate with the technical. development team on solution design, test, re-work and signoff, and work with business leads to implement the solution developed.
  • Show initiative and creativity in developing innovative solutions or processes to advise business users.
  • Participate in relevant projects and community activities as and when needed.
  • Provide solution inputs, design & document the overall solution including Blueprint, Functional Designs, Process Workbooks and Configuration documents including any other project related deliverables as assigned by the PM. Ensure on-going maintenance of those documents throughout the project cycle.
  • Review, analyze, and document existing systems and procedures.
  • Plan, implement, test and troubleshoot enhancements of current solutions or new software systems in line with the industry best practices.
  • Manage business user trainings and solution adoption.
  • Manage post go live support for defined solutions and ensure smooth transition to the operations team for business as usual support.
  • Identify opportunities for improvement via detailed analysis and understanding of overall business and systems structure, whilst maintaining the integrity of a single ‘Group’ solution.
  • Assess new solutions, lead on solution assessment based on business needs
  • Prepare the effort estimates for projects.
  • Communicate effectively with peers, managers, internal customers, vendors, consultants, and the Business


What you'll need to succeed:

  • Previous experience in IT Business Analysis or IT Business Consulting(minimum 10 years).
  • Strong knowledge of Business Analysis methodologies and tools. Formal BA qualification (e.g. CBAP) is a plus.
  • Familiarity with Business Process improvement.
  • Strong skills on team leadership and team development.
  • Strong skills on facilitation, negotiation and problem resolution.
  • Demonstrated ability to prioritize and balance multiple tasks/projects.
  • Knowledge of current trends and innovations in the Technology world.
  • Proven track record of project delivery, and number of projects delivered to the business.
  • Business acumen with in-depth understanding of Retail business operation flows is a must. Experience in Fashion and Beauty industry is a plus.
  • ERP end to end implementation experience is a must.
  • Knowledge of Enterprise Architecture methodologies is a plus.
  • Experience in Project Management. Formal qualification (e.g. PMP, PRINCE 2) is a plus.
  • Team player/collaborative, self-motivated and self-starter, resilient, assertive, flexible, energetic
  • Drive to continuous personal improvement.
  • Ability to motivate and inspire others within the team.
  • Positive outlook 


Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.


Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

Job Segment: Retail