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Junior CRM Analyst - Carolina Herrera

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

What we are looking for: CRM Analyst

We are looking for an Analyst to join our CH brand who will support the CRM evolution. This role will help capture and coordinate CH requirements and project manage them to delivery.

What you will do:

  • Work closely with the Brand Manager to manage specific CRM projects/requirements
  • Constantly manage CRM activities to support brands customer lifecycle management
  • Coordinate with relevant department managers to deliver projects to time and cost budgets
  • Manage the scheduling, testing and deployment of all CRM and eCRM projects
  • Design, build and run Business Intelligence reports for country’s needs (monthly and quarterly)
  • Send SMS’s  
  • Provide monthly/weekly reports – including but not limited to, campaign measurement and customer segmentation analysis

What you need to succeed in this role:

  • Strong analytical skills and ability to handle a lot of different Excel reports
  • Ability to create new reports and track data, frequency, success
  • Be proactive and understand brands needs
  • Around 2-3 years of relevant experience

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.


Job Segment: Brand Manager, Branding, Marketing

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