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Head of People Experience

Job Summary:

The Head of People Experience will be responsible for ensuring high level of employee engagement within the Group through the development and execution of a well-defined People Experience Strategy.


1.    Strategic:

  • Lead and develop the implementation of people experience strategy of the Group (covering the different countries in MENASA)
  • Provide consultancy support to BU leaders, Support Service Leaders & People Partners in building & executing their people strategy - a people-centered approach looking at the entire employee life cycle


2.    Managerial:

  • Establish governance and develop People Experience department policies and procedures in order to ensure the fulfilment of organizational requirements
  • Oversee the operations of the People Experience department, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution
  • Build and monitor the yearly budget of People Experience department and control expenditure to ensure optimal use
  • Network & maintain ongoing relationships with Presidents, VPs, Country Managers, GM & Heads of support functions


3.    Operational:

  • Use the established Group employee personas to map their experience in the different employee journey touch points through employee journey mapping exercises 
  • Use people data to address common challenges of employees at the Group
  • Support competence Centers in mapping/ design/ re-design of processes, policies & use of technology at work
  • Facilitate leadership alignment workshop/ people strategy development across the Group
  • Partner with business leaders, heads of the competence centres, people partners & the wider HR community to address pain points (HR Services, L&D, etc.)
  • Ensure successful implementation of the defined People Experience Strategy through partnerships with business leaders, heads of competence centres and HR community
  • Strengthen the culture of ongoing feedback and continuous improvements at the Group
  • Accountable for the management & administration of the different people surveys at the Group (e.g. engagement, pulse, life cycle, wellbeing) with the support of the Rewards team
  • Produce executive reports after any Group-wide employee surveys
  • Lead & organise engagement & wellbeing initiatives for the leadership population of the Group
  • Develop and drive initiatives to ensure that Group culture is embraced throughout the employee life cycle
  • Enable People team by developing frameworks, toolkits & resources to help them enhance the experience of their people
  • Contribute to the strengthening of the Group’s employer branding


4.    People Management:

  • Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
  • Support & guide team members in organising & managing Group wellbeing/engagement initiatives, programs & events
  • Support & guide team members in managing & upskilling the People Experience community champions across the Group
  • Ensure that team members are supported to successfully account managed their respective portfolios (e.g. country management, beauty, fashion & accessories, support services verticals)
Your Profile:
  • Master’s Degree in HR, Psychology or any related field/ Qualified Business Coach/ Certification(s) in Psychometric Assessment Tools
  • Certification, diploma or degree in Design Thinking
  • A minimum of 10 years of relevant experience with at least 3 years in a similar role
  • Team Player
  • Influencer
  • Analytical
  • Facilitator
  • Design Thinking Practitioner
  • Collaborating for Efficiency (Advanced)
  • Communicating Effectively (Advanced)
  • Developing and Managing Self-Awareness (Advanced)
  • Drive, Entrepreneurship and Adaptability (Advanced)
  • Technical competencies required for the role

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