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Division Manager - Commercial

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years


As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.


Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.


What we are looking for: Commercial Division Manager

You will be responsible for setting up the business plan of the Division along with goals and objectives, budgets and commercial targets in alignment with the Group’s strategic direction for the short and long term. In addition, you will manage the team within the division, directly or through Department Managers, ensuring excellence of commercial performance.



  • Elaborate the vision at the division level and set up the yearly strategic plan and the yearly budgets in accordance with the organization’s vision and mission
    Conduct strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate commercial conditions (margin, animations, exclusivity…
  • Develop and conduct the implementation of goals, objectives, policies, procedures and work standards
  • Coordinate with the Marketing team; recommend marketing mix for existing shops and new openings



  • Set the yearly budget of division in line with plans and needs and monitor the budget achievement


  • Monitor and direct daily operations to ensure that goals and
  • Approve Brand mix and oversee smooth implementation of opening, closing and renovation of shops and often get involved with the buying process
  • Maintain smooth relationships with the suppliers and business partners to ensure that overall growth of the division is aligned with the company’s strategy
  • Negotiate targets, locations and brand support with key suppliers
  • Promote customer service excellence by running surveys and analysing benchmarks


Financial Accountability:

  • Develop, monitor and oversee the division’s budget and financial KPIs
  • Analyze and improve cost effectiveness; prepare, review budget updates in collaboration the Retail Regional Manager
  • Prioritize and allocate available division resources, make recommendations for improvement and ensure maximum effective service provision
  • Evaluate the effectiveness of the division by validating the final P&L



  • Attend Managers’ meetings to review the shops performance: sales achievements, marketing activities, staff training, and provide reports to high Management in a concise and informative manner
  • Monitor and analyze market trends, competitor activities; provide action plans and follow up on implementation


People Management:

  • Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
  • Ensure identification and proper development and recognition of Talents within team
  • Ensure optimization of resources through proper manpower planning


Competencies needed:
Leadership Level
Strategic Vision Advanced
Prioritizing for results & operational excellence Advanced
Engaging, Aligning & Developing People and Teams Advanced
Leading for Change & Demonstrating Agility Intermediate


Behavioral Level
Collaborating for efficiency Advanced
Drive, entrepreneurship and adaptability Advanced
Communicating effectively Intermediate
Developing and managing self-awareness Advanced


Core Functional Level
Guest Experience Focus Advanced
Hybrid Understanding Advanced
Influencing & Negotiating Advanced
Business & Financial Acumen Advanced
Retail-Specific Functional Competencies Level
Buying Excellence Intermediate
Retail Operations Advanced



What you need to succeed in this role

  • Strong Analytical and Negotiation skills
  • Proven experience in leading teams
  • Proven experience in a commerical role within the retail industry


Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance.


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. If you are changing countries to join us, we will provide you with relocation allowance and help you settle into accommodation during the first few months.

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