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Division Manager - Commercial

Job Title: Commercial Division Manager
Job Family: Retail & Wholesale
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity,
Empathy and Flexibility
Job Summary:
The job holder of this position is responsible for setting up the business plan of the Division along with goals and objectives, budgets
and commercial targets in alignment with the Group’s strategic direction for the short and long term. In addition, the job holder is
responsible for managing the human capital within the division, directly or through Department Managers, ensuring excellence of
commercial performance.


Key Responsibilities:
1. Strategic:
 Elaborate the vision at the division level and set up the yearly strategic plan and the yearly budgets in
accordance with the organization’s vision and mission
 Conduct strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate
commercial conditions (margin, animations, exclusivity…)
 Develop and conduct the implementation of goals, objectives, policies, procedures and work standards
 Coordinate with the Marketing team; recommend marketing mix for existing shops and new openings
2. Managerial:
 Set the yearly budget of division in line with plans and needs and monitor the budget achievement
3. Operational:
 Monitor and direct daily operations to ensure that goals and

 Approve Brand mix and oversee smooth implementation of opening, closing and renovation of shops and
often get involved with the buying process
 Maintain smooth relationships with the suppliers and business partners to ensure that overall growth of the
division is aligned with the company’s strategy
 Negotiate targets, locations and brand support with key suppliers
 Promote customer service excellence by running surveys and analysing benchmarks


Financial Accountability:
 Develop, monitor and oversee the division’s budget and financial KPIs
 Analyze and improve cost effectiveness; prepare, review budget updates in collaboration the Retail Regional
 Prioritize and allocate available division resources, make recommendations for improvement and ensure
maximum effective service provision
 Evaluate the effectiveness of the division by validating the final P&L


 Attend Managers’ meetings to review the shops performance: sales achievements, marketing activities, staff
training, and provide reports to high Management in a concise and informative manner
 Monitor and analyze market trends, competitor activities; provide action plans and follow up on


4. People Management:
 Assign individual objectives for employee performance management purposes, manage performance,
empower staff, and provide formal and informal feedback in order to support professional development and
maximize performance
 Ensure identification and proper development and recognition of Talents within team
 Ensure optimization of resources through proper manpower planning


Leadership Level
Strategic Vision Advanced
Prioritizing for results & operational excellence Advanced
Engaging, Aligning & Developing People and Teams Advanced
Leading for Change & Demonstrating Agility Intermediate
Behavioral Level
Collaborating for efficiency Advanced
Drive, entrepreneurship and adaptability Advanced
Communicating effectively Intermediate
Developing and managing self-awareness Advanced

Core Functional Level
Guest Experience Focus Advanced
Hybrid Understanding Advanced
Influencing & Negotiating Advanced
Business & Financial Acumen Advanced
Retail-Specific Functional Competencies Level
Buying Excellence Intermediate
Retail Operations Advanced







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