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Customer Service Agent

Job Summary:

MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group. 
The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight our members.

Job Responsibilities:

•    Answering inbound queries via Phone, Email, Live Chats and WhatsApp for Business in professionally manners.
•    Assisting Outbound, Clienteling, Home-Sales initiatives when assigned.
•    Providing and researching required information using available resources.
•    Investigating and solving customer service queries when being escalated.
•    Understanding internal process and applying it day-to-day operation.
•    Identifying and escalating priority issues when required.
•    Ensuring tickets are closed within SLA with correct categorization.
•    Managing relationship in-person or via communication with VIP and ELITE customers.
•    Send personalised communications with assigned Private Clients
•    Following up on queries when required.
•    Recording details of comments, inquiries, complaints and action taken.
•    Other additional duties as assigned.

Your Profile:

•    Good computer skills.
•    Good multi-tasking skills.
•    Flexible working during the weekend.
•    Previous experience managing VIP clients online or offline 
•    Fluent in English and Arabic are a must.
•    Approachable attitude, agile and can-do attitude to create and be part a new department.
•    Proactive, committed and capable of taking lead. 
•    Excellent phone etiquette, verbal and written communication skills.
•    Previous experiences with Call Center is a plus.
•    Preferably male candidate.

Competencies