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CRM Data Specialist

Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and 60 years of experience in the region, they are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world team. From physical retail through to supply chain and customer loyalty, we aim to use data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Our CRM Data Specialist is responsible for creating and supervising the data flow from and to the CRM Platform to guarantee a successful execution and development. The job holder is also responsible for SalesForce administration in terms of supporting and training other users on the platform. 

The Data Specialist is a problem-solver with experience in collecting, modeling, analyzing and interpreting big data sets to propose solutions to business challenges.

What you'll do:

    Work with stakeholders within the Beauty Division to identify opportunities for leveraging on each Brands’ data to drive business solutions
    Propose and design the adoption of new capabilities given the needs of the business
    Communicate system requirements to the Group IT team, software developers, and/or the CRM Platform vendor
    Support in the implementation of the CRM platform and the development of its logics, and capabilities
    Schedule, test (for errors, bugs, system issues and improvement areas) and execute the implementation of all updates, new modules, and additional capabilities of the CRM platform to ensure a smooth deployment
    Develop and implement A/B testing frameworks to evaluate model quality, performance, data accuracy and outcomes
    Deploy a variety of machine learning techniques such as clustering, decision tree learning, etc. within the CRM platform
    Mine and analyze information from Brands’ databases to drive optimization and improvements in different areas: including product development/purchase, channel development, and business strategies
    Ensure database records accuracy by developing verification processes and analyzing the database for irregularities and normalizing as needed
    Asses the accuracy and efficiency of data sources and data gathering techniques
    Perform predictive modelling to gather insights and provide recommendations to enhance customer experiences, revenue generation, and other business metrics
    Perform advanced statistical and data mining techniques using available data set to provide Brands with relevant customer and business insights

What we are looking for:
  • University Degree in Computer Sciences, Computer Engineering, Information Management Systems, Statistics or Economics
  • A minimum of 4 years of relevant experience
  • Strong understanding of CRM and CRM databases
  • Salesforce experience is preferred or another statistical computer language (R, Python, SLQ, etc.)
  • Retail experience preferred