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Boutique Director - Chaumet (Dubai)

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

What we are looking for: Boutique Director – Chaumet   

 

The Maison Chaumet is a key player in the luxury goods market and has been the epitome of excellence in Parisian jewellery since its founding in 1780. In this challenging context of dynamic transition, you will have the opportunity to contribute to the Maison Chaumet’s strong growth in one of our Middle East network.

 

As Boutique Director, you will be responsible for the overall management of the Boutique, insuring sales performance, profitability, Brand recognition, team development, superior customer service and customer database building and development. Position based in Dubai Mall.

 

What you will do:

 

  • Achieves monthly Boutique turnover and KPI targets
  • Sets monthly objectives for all Sales Associate and motivates the team on a daily basis
  • Completes daily and monthly reporting to analyze business trends and needs
  • Is responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one)
  • Holds briefings to insure consistent communication and information level
  • Upholds company’s customer service standards
  • Is responsible for developing the customer database, recruit new clients and build loyalty with repeaters
  • Proposes local activation opportunities and develops external relationships to ensure maximal exposure, increase traffic and boost sales
  • Manages Boutique Stock, reviews stock levels and communicates product needs
  • Is responsible for the Boutique administration (cash flow, shipments, repairs, security)
  • Insures team understanding and adherence to Maison policies and procedures
  • Insures that all visual directives are respected and executed (cleanness, merchandising, team grooming)
  • Represents the Brand inside and outside of the Boutique

 

What you need to succeed in this role:

 

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. More specifically, we would like to hear from you if you can say yes to the below…

 

  • Minimum 6 -8 years in-store leadership experience within a Jewellery business
  • Expertise in high end Jewellery sales and product knowledge.
  • Confident with surprising and delighting our guests in store.
  • Solid customer focus and attention to detail.
  • Strong communication and clienteling skills
  • Strong interpersonal and team development skills

 

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
 

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

 

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

 

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.


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