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Beauty Consultant - By Kilian

Job Title: Beauty Consultant
Job Family: Retail & Wholesale
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity,
Empathy and Flexibility
Job Summary:
The job holder of this position is responsible for delivering outstanding customer service to all customers and to use appropriate
sales techniques and product knowledge to reach sales targets. The Beauty Consultant is accountable for counter cleanliness,
stock replenishment, handling new launches, promotion of products and merchandising. The job holder of this position is also
required to maintain high levels of standards in terms of grooming.
Key Areas of focus:
Key Responsibilities:
1. Organizational:
 Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a
controlled and consistent manner
2. Operational:
 Implement activities under minimal supervision
 Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a
Guest Experience Focus:
 Build and maintain guest experience standards in order to build strong loyalty
 Address customers' queries about products, prices, availability, product uses, and services
 Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or
surpassing customers’ expectations
Beauty Consultant

Advise customers on product ranges best suited to their needs
 Demonstrate usage and benefits of various brands and products
Sales Focus:
 Generate sales, while achieving line and sales targets, using make up knowledge
 Sell-out target tracking at store level
 Generate daily sales reports
 Participate in achieving incentives
 Track post-launch sales at store level
 Ensure merchandising levels in the store are met as per the brand guidelines
Stock Replenishment:
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 Report stock shortages using the stock order form
 Ensure stock receipt as per set procedures
 Participate in relevant projects and community activities as and when needed
Your Profile:
Leadership Level
Prioritizing for Results & Operational Excellence Foundation
Behavioral Level
Collaborating for Efficiency Foundation
Drive, Entrepreneurship and Adaptability Foundation
Communicating Effectively Foundation
Developing and Managing Self-Awareness Foundation
Core Functional Level
Guest Experience Focus Intermediate
Hybrid Understanding Intermediate
Influencing & Negotiating Foundation
Business & Financial Acumen Foundation
Distribution-Specific Functional Competencies Level
Customer/ Retailer Management Foundation
Distribution Operations Foundation

Job Segment: Merchandising, Retail Sales, Retail

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