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Beauty Consultant - Bourjois

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

What we are looking for: Beauty Consultant

 

What you’ll do:

Organizational:

Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:

Implement activities under minimal supervision  Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

Guest Experience Focus:

Build and maintain guest experience standards in order to build strong loyalty  Address customers' queries about products, prices, availability, product uses, and services

Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations

Advise customers on product ranges best suited to their needs

Demonstrate usage and benefits of various brands and products

Sales Focus:

Generate sales, while achieving line and sales targets, using make up knowledge

Sell-out target tracking at store level

Generate daily sales reports

Participate in achieving incentives

Track post-launch sales at store level

Ensure merchandising levels in the store are met as per the brand guidelines

Stock Replenishment:

Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times

Report stock shortages using the stock order form

Ensure stock receipt as per set procedures

Participate in relevant projects and community activities as and when needed

 

What you need to succeed in this role:

Guest experience focus

Negotiation and Influencing skills

Effective Communication

 


Job Segment: Merchandising, Retail Sales, Retail

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