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Beauty Consultant - Atelier Cologne - Kuwait

As a Beauty Consultant you will be responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. You will also be accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Grooming will also be very important.

 

Key Responsibilities:

 

Organizational:

Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

 

Operational:

Implement activities under minimal supervision

Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

 

Guest Experience Focus:

Build and maintain guest experience standards in order to build strong loyalty

Address customers' queries about products, prices, availability, product uses, and services

Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations Beauty Consultant Guest Experience Stock Replenishment Beauty Advisory Sales Administration Product Knowledge Customer Service

Advise customers on product ranges best suited to their needs

Demonstrate usage and benefits of various brands and products

 

Sales Focus:

Generate sales, while achieving line and sales targets, using make up knowledge

Sell-out target tracking at store level

Generate daily sales reports

Participate in achieving incentives

Track post-launch sales at store level

Ensure merchandising levels in the store are met as per the brand guidelines

 

Stock Replenishment:

Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times

Report stock shortages using the stock order form

Ensure stock receipt as per set procedures

Participate in relevant projects and community activities as and when needed

 


Job Segment: Merchandising, Retail Sales, Retail

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