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Area Supervisor - Riyadh Area (Male)

Job Summary:
The Area Supervisor is a key resource in ensuring that their Shop Supervisors/Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. The Area Supervisor also establishes a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions.

Main responsibilities:
- Promote delivery of exceptional Guest Experience & build customer loyalty
- Ensure that shop floor employees are properly trained and coached in customer service excellence
- Assess customer service in network of stores through bi monthly SOQLE review
- Use review of SOQLE results to set improvement targets in customer service excellence
- Monitor that staff grooming and uniforms are as per standards through SOQLE
- Propose remedial action plan to RSM following mystery shopping results
- Monitor that approved remedial action plan is executed in stores
- Review customer complaints and incident report involving customers weekly with store manager and provide advice and coaching
- Facilitate resolution of Guest-related issues finding the best solution to satisfy Guests and preserve the interests of the Group
- Send monthly report to RSM on customer complaints
- Approve temporary loans for VVIP
- Review plans of contacts of customers with store managers during visits and monitor execution
- Provide feedback to RSM on the use of the database of key customers for CRM campaigns
- Ensure that annual and monthly sales target per store are properly communicated to store managers on a timely basis
- Provide monthly detailed feedback on store top line achievements to RSM to prepare monthly top line review
- Suggest action plan to improve store top line and gross margin within network of stores whenever required
- Propose remedial plan before store closure and execute phasing out plan during closure
- Propose remedial plan for underperforming stores based on insights from store manager
- Monitor execution of remedial plan after approval
- Monitor that Marketing activities are executed in network of stores
- Monitor that Marketing activities in stores are performed according to marketing plan and provide weekly report to RSM
- Verify that new collection assortment is performed in store as per Brand’s and merchandise team’s guidelines
- Try to find solution to align assortment as per Brand’s guidelines
- Responsible of stock variance in stores along with store managers
- Provide insights to RSM regarding cycle counting criteria based on concerns or recurring issues in stores
- Recommend best calendar for annual stock take and cycle counting by stores
- Perform spot checks on items based on SOQLE results
- Monitor that stock discrepancies and other variances in stores are addressed on time and as per group's guidelines
- Ensure expenses related to uniform and petty cash remains within budget
- Ensure that uniform expenses remains within budget
- Approve petty cash expenses in store